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Your privacy is very
important to Lovely Melody and we understand that privacy concerns are very
important to our customers. We are committed to protecting your personal
privacy and we will never sell or distribute your private and personal
information to any other parties who are not our affiliates. We follow strict
procedures to ensure the protection of your personal information. Your
information is only accessible to our authorized staff who are committed to
keeping your private information secure.
LOVELY MELODY CLOTHING PRIVACY STATEMENT
This privacy statement
covers the site lovelymelodyclothing.com. This policy statement strives to
explain the following issues.
1. What personally identifiable information
Lovely Melody collects
2. What personally identifiable information
third parties collect through the Web site
3. What organization collects the information
4. How
lovelymelodyclothing.com uses the information
5. With whom lovelymelodyclothihg.com may
share user information
6. What choices are available to users
regarding collection, use and distribution of the information
7. What types of security procedures are in
place to protect the loss, misuse or alteration of information under the
control of lovelymelodyclogthing.com
8. How users can correct any inaccuracies in
the information
If users have
questions or concerns regarding this statement, they should first contact us by
phone at T: (323) 234-4161
INFORMATION COLLECTION AND USE
INFORMATION COLLECTION
Lovelymelodyclothing.com
owns all the user information collected on the site.
REGISTRATION
In order to use the
wholesale portion of this Web site, a user must first complete the registration
form. During registration a user is required to give contact information (such
as name and email address). We use this information to contact the user during
the course of the business transaction and to inform about new products and
services on our site for which he/she has expressed interest. It is also
required for the user to provide unique identifiers (such as, username and
password) in order to facilitate the security concerns of the showroom owners.
ORDER
We request information
from the user on our checkout form. A user must provide contact information
(such as name, email, and shipping address) and financial information (such as
mode of payment, credit card number, expiration date). This information is used
for billing purposes and to fill customer's orders. If we have trouble
processing an order, the information is used to contact the user.
INFORMATION USE
The information
collected at the time of registration and checkout is used for the primary task
of fulfilling orders from our customers. Furthermore, the information collected
may be only shared with our affiliates for the sole purpose of processing an online
order. We do not share your information with any other party who is not
responsible for a task required to process your order. As soon as the user
registers with lovelymelodyclothihg.com, his/her registration information is
sent to our servers. Our representative then can either immediately grant
access to the user or contact the user for further questions/clarifications
before granting access. The user can view and purchase merchandise after being
granted access. However, the right to cancel or grant access to any users is
the sole prerogative of our representative. Once granted access, the user will
be able to access our website using his/her username and password (login
information). It is the responsibility of the user to maintain the secrecy of
the username and password. Any fraudulent use of login information will lead to
legal action or at the very least cancellation of access.
The website also keeps
track of user statistics like date of registration, date of last visit, the
number of times visited, etc. This information is used for aggregate analysis
and to make business decisions.
The user's contact
information is used for the following purposes:
1) User identity verification
2) Communicate new products and services
3) Communicate website information
(Maintenance shutdowns, new store launch, store removals, etc)
4) Communication during the business
transaction
The information
collected at the time of checkout is used for the following purposes.
1) Track order status during the business
transaction
2) Maintain order history
3) Facilitate billing and shipping
Lovelymelodyclothing.com
reserves the right to share the registration information with any third party
that we deem is a business affiliate. This will only be done as a business
enhancement exercise.
PROFILE
We store information
that we collect through the registration page, cookies, etc to create a profile
of our users. A profile is stored information that we keep on individual users
that details their viewing preferences/habits. Consequently, collected
information is tied to the users’ personally identifiable information to
provide offers and improve the content of the site for the user. This profile
is used to direct pertinent marketing promotions to them.
LOG FILES
Like most standard Web
site servers we use log files. This includes internet protocol (IP) addresses,
browser type, internet service provider (ISP), referring/exit pages, platform
type, date/time stamp, and number of clicks to analyze trends, administer the
site, track user's movement in the aggregate, and gather broad demographic
information for aggregate use. IP addresses, etc. are not linked to personally
identifiable information.
COMMUNICATIONS FROM THE SITE
SPECIAL OFFERS AND UPDATES
We send all new members
a welcoming email to verify password and username. Established members will
occasionally receive information on products, services, special deals, and a
newsletter. Out of respect for the privacy of our users we present the option
to not receive these types of communications in the emails themselves. Please
see the Choice and Opt-out sections.
SERVICE ANNOUNCEMENTS
On rare occasions it
is necessary to send out a strictly service related announcement. For instance,
if our service is temporarily suspended for maintenance we might send users an
email. Generally, users may not opt-out of these communications, though they
can deactivate their account. However, these communications are not promotional
in nature.
CUSTOMER SERVICE
We communicate with
users on a regular basis to provide requested services and in regards to issues
relating to their account we reply via email or phone, in accordance with the
users wishes.
SHARING
LEGAL DISCLAIMER
Though we make every
effort to preserve user privacy, we may need to disclose personal information
when required by law wherein we have a good-faith belief that such action is
necessary to comply with a current judicial proceeding, a court order or legal
process served on our Web site.
AGGREGATE
INFORMATION (NON-PERSONALLY IDENTIFIABLE)
We may share
aggregated demographic information with our partners and advertisers. This is
not linked to any personally identifiable information.
THIRD PARTY INTERMEDIARIES
We use an outside
shipping company to ship orders, and a credit card processing company to bill
users for goods and services. These companies do not retain, share, store or
use personally identifiable information for any secondary purposes.
BUSINESS TRANSITIONS
In the event
lovelymelodyclothing.com goes through a business transition, such as a merger,
being acquired by another company, or selling a portion of its assets, users'
personal information will, in most instances, be part of the assets
transferred. Users will be notified via email prior to a change of ownership or
control of their personal information. If as a result of the business
transition, the users' personally identifiable information will be used in a
manner different from that stated at the time of collection they will be given
choice consistent with our notification of changes section.
LINKS
This Web site may
contain links to other sites. Please be aware that we,
lovelymelodyclothing.com, is not responsible for the privacy practices of such other
sites. We encourage our users to be aware when they leave our site and to read
the privacy statements of each and every Web site that collects personally
identifiable information. This privacy statement applies solely to information
collected by this Web site.
SECURITY
This Web site takes
every precaution to protect our users' information. When users submit sensitive
information via the Web site, their information is protected both online and
off-line. All of our users' information, not just the sensitive information
mentioned above, is restricted in our offices. Only employees who need the
information to perform a specific job (for example, our billing clerk or a
customer service representative) are granted access to personally identifiable
information. Our employees must use password-protected screen-savers when they
leave their desk. When they return, they must re-enter their password to
re-gain access to user information. Furthermore, ALL employees are kept
up-to-date on our security and privacy practices. Every quarter, as well as any
time new policies are added, our employees are notified and/or reminded about
the importance we place on privacy, and what they can do to ensure our users'
information is protected. If users have any questions about the security at our
Web site, please email us to sales@lovely-melody.com
CORRECTING, UPDATING, DELETING, AND/OR DEACTIVATING PERSONAL
INFORMATION
If a user's personally
identifiable information changes (such as zip code, phone, email or postal
address), or if a user no longer desires our service, we provide a way to
correct, update or delete/deactivate users' personally identifiable
information. This can usually be done at the My Account page.
NOTIFICATION OF CHANGES
If we decide to change
our privacy policy, we will post those changes to this privacy statement, the
homepage, and other places we deem appropriate so our users are always aware of
what information we collect, how we use it, and under what circumstances, if
any, we disclose it. We will use information in accordance with the privacy
policy under which the information was collected.